Refund Policy

Refunds are handled by the seller, and the seller depends on where you subscribed. Read this before anything else on this page:

• Bought inside the iOS app — Apple sold it and Apple decides the refund. Request it at reportaproblem.apple.com. We cannot refund a payment we never received.

• Bought inside the Android app — Google sold it and Google decides the refund. Request it through Google Play.

• Bought on our website — we are the seller, Stripe processed the payment, and sections 1 to 6 below are our policy.

If you are not sure which applies, email us with the charge date and we will tell you where the purchase was made.

Where a free trial is offered, it belongs to a specific plan bought by a specific route, and the purchase screen states whether one applies. If it shows no trial, no trial applies to that purchase.

A trial started on our website collects your card up front. Stripe holds the payment method and charges it when the trial ends unless you cancel first. Cancelling before the trial ends means you are not charged.

A trial on a subscription bought inside the app is an introductory offer run by Apple or Google, on that store's terms, using the payment method already on your store account.

You may cancel your subscription at any time — in the store that sold it (iOS: Settings → your name → Subscriptions; Android: Google Play → Payments & subscriptions), or, for a web subscription, through your account settings or the Stripe billing portal. Cancellation takes effect at the end of your current billing period — you retain access to premium features until then.

We do not offer prorated refunds for unused days within a billing period, except as required by applicable law.

Refunds may be considered in the following situations:

• You were charged in error (e.g., duplicate billing)
• A technical issue caused by us prevented you from accessing the Service for an extended period
• You cancelled within 48 hours of an unintended renewal and have not used premium features in that period

These grounds are our policy for web purchases. Refund requests must be submitted within 14 days of the charge. To request a refund, contact us at support@findinghorizons.ca with your account email and the charge date.

We reserve the right to decline refunds for accounts that have violated our Terms of Service or Community Guidelines.

Annual subscriptions are billed upfront for the year. You may cancel at any time, and your access continues until the end of the annual term. Prorated refunds for annual subscriptions are evaluated case-by-case — contact us to discuss.

We reserve the right to change subscription pricing. You will be notified at least 30 days in advance of any price change. Continuing your subscription after the change takes effect constitutes acceptance of the new price.

If a payment fails, the seller retries on its own schedule — Stripe's for a web subscription, Apple's or Google's for one bought in the app. If payment cannot be collected, your account is downgraded to the free tier and your data is preserved. Update your payment method with that seller to restore it.

If you subscribe through the Apple App Store or Google Play Store, their respective refund policies apply and prevail over this page. Finding Horizons does not control App Store or Play Store refunds — contact Apple or Google directly for purchases made through those platforms. We can confirm what your account holds; we cannot reverse their charge.

Note also that deleting your Finding Horizons account does not cancel a store subscription. Cancel in the store first.

Finding Horizons does not process travel bookings (flights, hotels, restaurants, tours). All travel reservations are made through third-party providers. Any refunds for travel bookings must be requested directly from the relevant provider. We are not responsible for third-party booking cancellation or refund policies.

Billing questions: support@findinghorizons.ca

Legal/billing disputes: legal@findinghorizons.ca