Delete Your Account

1.1 Go to Profile, Settings, Delete account. You confirm twice. Deletion then runs immediately and cannot be undone.

2.1 If you no longer have the app or cannot sign in, write to info@findinghorizons.ca from the address on your Account and ask for deletion.

2.2 We act within 30 days and confirm by reply. We may ask you to confirm that you own the address, to stop someone else deleting your Account.

3.1 Deletion removes your Account and the data attached to it:

• 3.1(a) your sign-in identity and profile;
• 3.1(b) saved places, collections, trips, itineraries, quests and bookings;
• 3.1(c) imports and their files, including uploaded photos and screenshots;
• 3.1(d) journals, notes, checklists and budget entries;
• 3.1(e) conversations with Horizon and learned preferences;
• 3.1(f) notification tokens, friends and connector keys; and
• 3.1(g) the offline copy and the Travel Vault on the phone you delete from. A Vault on another phone stays there until you remove the app from that phone.

4.1 We keep only:

• 4.1(a) a bare record that the deletion happened, with no travel data, so we can show that we honoured the request;
• 4.1(b) public place information, which carries no identity and cannot be traced back to you, because other travellers’ maps depend on it;
• 4.1(c) purchase and tax records, for as long as the law requires; and
• 4.1(d) copies in encrypted backups, which expire within 30 days and cannot be reached in the Service.

5.1 Deleting your Account cancels a Subscription bought on our website before anything is removed. If that cancellation fails, nothing is deleted and you are told.

5.2 Deleting your Account does not cancel a Subscription bought in an app. Cancel it first in the Store that sold it: on iOS in Settings, your name, Subscriptions; on Android in Google Play, Payments and subscriptions.