Terms of Service

1.1 The Service is operated by Jordon Fisher, a sole proprietor carrying on business as Finding Horizons (“we”, “us”, “our”), at 5513 Avenue de Monkland, Montréal, Quebec H4A 1C8, Canada.

1.2 You can reach us at info@findinghorizons.ca, or at support@findinghorizons.ca for help with the Service.

1.3 If we incorporate, the corporation will take over this contract. We will tell you its name beforehand.

1.4 A shared core applies to everyone. Sections 23 to 27 apply according to where you live, and they replace the core wherever that region’s law requires it. You choose your country in the Service: we do not infer it from your location.

2.1 In these Terms:

• 2.1(a) Account means the account you use to sign in to the Service.
• 2.1(b) Content means anything you create, upload, import or submit through the Service, including notes, tips, photos, links, guides and pasted booking text.
• 2.1(c) Personal Information means information about an identifiable person, as described in our Privacy Policy.
• 2.1(d) Service means the Finding Horizons mobile apps, website, connector and related features.
• 2.1(e) Store means the Apple App Store or Google Play.
• 2.1(f) Subscription means a paid plan that gives your Account access to additional features for a billing period.

3.1 You accept these Terms when you create an Account or use the Service. If you do not accept them, you must not use the Service.

3.2 You must be at least 18 years of age to create or use an Account. By signing in, you confirm that you are.

3.3 You may sign in with Apple, with Google, or with a code sent to your email address. Your sign-in provider gives us your email address and, where you allow it, your name and photo.

3.4 You must keep your Account secure and must tell us promptly at support@findinghorizons.ca if you believe it has been compromised.

4.1 The Service helps you save places, organize trips, plan itineraries, keep bookings, find things to do and connect with other travellers.

4.2 We are not a travel agency, tour operator, carrier or booking platform. We do not sell or book flights, accommodation, tours or experiences.

4.3 We may add, change or remove features as the Service evolves. If we remove a significant paid feature, we will give you notice and section 21 applies.

5.1 The Service has a free plan and the following Subscriptions, priced in Canadian dollars. The price shown before you confirm a purchase is the price that governs, including any tax that applies.

• 5.1(a) Plus: CA$9.99 per month or CA$99.99 per year.
• 5.1(b) Nomad: CA$19.99 per month or CA$199.99 per year.

5.2 A Store may display and charge a converted or regionally adjusted price.

5.3 Who charges you depends on where you subscribe:

• 5.3(a) inside the iOS app, Apple sells and charges the Subscription;
• 5.3(b) inside the Android app, Google sells and charges the Subscription;
• 5.3(c) on our website, we sell the Subscription and Stripe, Inc. processes the payment.

5.4 If you subscribe through a Store, that Store’s billing, renewal, trial and refund rules also apply.

5.5 We never receive your card number. We store which plan your Account holds and until when.

6.1 A 7-day free trial is available only on the yearly Nomad plan, where the purchase screen shows it. If the purchase screen shows no trial, none applies.

6.2 When the trial ends, the yearly Nomad plan is charged at the price shown unless you cancel first.

6.3 For a trial bought on our website, we send you a written notice by email at least 2 and at most 10 days before the trial ends, stating the end date and the price that will follow.

6.4 A trial bought in an app is an introductory offer run by that Store, which decides eligibility and charges the payment method on your Store account.

7.1 A Subscription renews automatically at the end of each billing period until you cancel it.

7.2 You may cancel at any time, in the place that sold it to you:

• 7.2(a) iOS: Settings, your name, Subscriptions;
• 7.2(b) Android: Google Play, Payments and subscriptions;
• 7.2(c) website: your Account page, Billing.

7.3 Unless your regional section says otherwise, cancellation takes effect at the end of the current billing period and you keep access until then.

7.4 Cancelling a Subscription does not delete your Account. Deleting your Account cancels a website Subscription, but it does not cancel a Subscription bought through a Store, which you must cancel in that Store. See Delete your account.

8.1 The seller decides refunds. For a purchase in the iOS app, ask Apple at reportaproblem.apple.com. For a purchase in the Android app, ask Google through Google Play. We cannot refund a payment we did not receive.

8.2 For a website purchase, we refund a charge if you ask within 14 days of it and:

• 8.2(a) you were charged in error, including by duplicate billing;
• 8.2(b) a technical issue caused by us prevented you from using the Service for an extended period; or
• 8.2(c) you cancelled within 48 hours of an unintended renewal and did not use paid features in that time.

8.3 To ask, write to support@findinghorizons.ca with your Account email and the date of the charge.

8.4 This section does not limit any refund or cancellation right the law gives you, including under sections 23, 26 and 27.

8.5 We do not process travel bookings. A refund for a booking must be requested from the provider that sold it.

9.1 We may change Subscription prices by giving you at least 30 days’ written notice stating the new price and the date it applies. A new price applies only from your next renewal, and you may cancel without penalty before it takes effect.

9.2 If a payment fails, the seller retries on its own schedule. If payment cannot be collected, your Account moves to the free plan and your data is kept.

10.1 You own your Content. We do not claim ownership of it.

10.2 You grant us a non-exclusive, royalty-free, worldwide licence to store, process and display your Content for the sole purpose of operating the Service, in keeping with the visibility you choose. We may not sell your Content under this licence.

10.3 The licence ends when you delete the Content or your Account, except for:

• 10.3(a) copies in backups, until they expire as described in our Privacy Policy;
• 10.3(b) Content you published that others have already saved within the Service; and
• 10.3(c) public place information, which carries no identity and stays because other travellers’ maps depend on it.

10.4 Your saved places, trips and notes are private unless you choose to share them. A note starts private. A Seeker tip, a guide and a place you share with the community are visible to others.

10.5 When you save a public post, we may show other travellers the link to that post, its public creator and a short description of it, and we count how many people saved a place. We never show who shared it. You can stop contributing in your settings.

10.6 You confirm that you have the rights needed to submit your Content, and that it does not infringe anyone’s rights. When you import from another platform, you remain responsible for following that platform’s terms.

10.7 We may remove Content that breaches these Terms or our Community Guidelines. To report a copyright problem, see Copyright and content complaints.

11.1 The Service lets you find, host and join meetups and show that you are around a city. These are meetings between people who may be strangers. We are not present at them and we do not organize them.

11.2 You decide whether to meet anyone. Meet in public, tell someone you trust where you are going, and leave if you feel unsafe. Do not rely on the Service in an emergency: contact local emergency services.

11.3 Some features may require a one-time identity check run by Stripe Identity. It confirms that a document appeared genuine and matched a selfie. It is not a background check or a criminal-record check, and it is not a safety guarantee. We do not vouch for anyone.

11.4 You must follow our Community Guidelines. You can block and report anyone.

12.1 Parts of the Service are written by artificial intelligence models, including briefs, summaries, proposed itinerary changes, cost-of-living figures and replies from Horizon, our travel companion. A cost-of-living figure is a modelled estimate, not a measurement or a quote.

12.2 Generated content can be wrong, incomplete or out of date, even when it sounds confident. It is information only. It is not professional travel, legal, immigration or medical advice.

12.3 Some information is measured rather than generated: it comes from a source, not a model. This includes a place’s name, address and category, your country, forecasts, and your own data.

12.4 A model proposes; it does not decide. A place a model names becomes a pin only after it is checked against a mapping source, and a proposed change to your plan is applied only when you accept it.

12.5 Which providers receive what is set out in section 6 of our Privacy Policy.

13.1 You may connect an AI assistant you already use, through our MCP connector. Nothing is connected until you do this.

13.2 Connecting gives that assistant, and the company that operates it, access to your Finding Horizons data. The assistant can read and change that data. The company receives whatever the assistant reads, under its own terms and not ours.

13.3 You are responsible for the connection and for what you ask the assistant to do. Treat a connector key as a password, and revoke the connection if you no longer want it.

14.1 Place details, hours, prices, weather, crowds, events, travel times, visa and entry rules, and trail information come from third parties or from estimates. They can be wrong or out of date.

14.2 You must check anything that matters with the venue, the provider or an official source before you rely on it, in particular:

• 14.2(a) visa, entry and transit requirements, on the official site of your government or of the destination;
• 14.2(b) travel advisories, and health and vaccination requirements;
• 14.2(c) your original booking confirmation, because text we read from a booking can be parsed imperfectly and we do not connect to the systems of airlines, hotels or other providers;
• 14.2(d) trail conditions, length, difficulty and closures. A climb figure shown for a trail is an estimate from terrain data. Hiking and outdoor activities carry real risks, and the Service is not a navigation or safety tool.

14.3 A link that takes you to another service, such as a map app or a booking site, leaves the Service. That service’s own terms apply.

15.1 We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Service for your personal, non-commercial purposes.

15.2 You must not:

• 15.2(a) use the Service for an illegal purpose, or harass, threaten or harm anyone;
• 15.2(b) scrape the Service or access it by automated means, except through a connector you set up under section 13;
• 15.2(c) reverse engineer the Service, except where the law allows it;
• 15.2(d) upload malware, or interfere with the security of the Service;
• 15.2(e) impersonate anyone;
• 15.2(f) bypass Subscription limits or access controls; or
• 15.2(g) resell access to the Service without our written permission.

16.1 The Service relies on third parties, including those listed in our Privacy Policy. We do not control them. Stores, map providers and other platforms have their own terms, which apply when you use them.

16.2 Apple and Google are not parties to these Terms and are not responsible for the Service or its content. Apple and its subsidiaries are third-party beneficiaries of these Terms for an app obtained from the App Store, and may enforce them as they relate to that app.

17.1 You can invite people and earn points within the Service’s games. Points have no cash value, cannot be sold or transferred, and may be changed or withdrawn. We have no referral programme that pays money or discounts.

18.1 The Finding Horizons name, logo, design and software belong to us. “Finding Horizons” is an unregistered trademark. Nothing in these Terms transfers these rights to you, apart from the licence in section 15.

18.2 You may refer to Finding Horizons by name in honest reviews, commentary or reporting. You must not use our name or logo to suggest that we endorse you, or as part of your own brand, app, domain or social handle, without our written permission.

18.3 Third-party names and marks belong to their owners. Their appearance in the Service does not imply endorsement.

19.1 You may stop using the Service and delete your Account at any time.

19.2 We may suspend or close your Account if you seriously or repeatedly breach these Terms, if you put others at risk, or if the law requires it. Where it is safe and lawful to do so, we will tell you why and give you a chance to respond. You may appeal by writing to support@findinghorizons.ca.

19.3 If we close your Account without a breach on your part, we will refund the unused part of a website Subscription.

20.1 We provide the Service with reasonable care. We do not promise that it will always be available or free of errors.

20.2 To the extent your regional section and the law allow, we are not responsible for loss that arises from:

• 20.2(a) travel decisions you make, including those based on information or generated content in the Service;
• 20.2(b) the acts of other users, including at a meetup;
• 20.2(c) third-party services, including bookings, cancellations and price changes; or
• 20.2(d) events beyond our reasonable control.

20.3 To the extent your regional section and the law allow, our total liability for any claim related to the Service is limited to the greater of CA$100 and the amount you paid us in the three months before the claim.

20.4 Nothing in these Terms excludes or limits liability that the law does not allow us to exclude or limit.

21.1 We may change these Terms by giving you at least 30 days’ written notice, in the Service and by email, stating the new clause, the version it replaces and the date it takes effect.

21.2 You may refuse the change and end this contract without penalty, up to 30 days after it takes effect, where the change increases your obligations or reduces ours.

21.3 We may not change the price, the term or the nature of a fixed-term Subscription for the current term by this process.

21.4 Earlier versions remain available on request.

22.1 These Terms, with the documents they link to, are the whole agreement between you and us about the Service.

22.2 If a clause is found to be invalid, the rest stays in force.

22.3 You may not transfer this contract without our consent. We may transfer it to a successor, including a corporation we form, if your rights are not reduced.

22.4 We may send you notices in the Service or to your Account email. You may send us notices at info@findinghorizons.ca or at our address in section 1.

22.5 If we do not enforce a clause at once, we do not give up our right to enforce it later.

23.1 These Terms are a contract of adhesion and a contract at a distance governed by the laws of Quebec and the federal laws of Canada that apply there. The Consumer Protection Act and the Civil Code of Québec protect you, and nothing in these Terms limits those rights.

23.2 You benefit from the legal warranties of quality and of fitness for purpose. Section 20 does not exclude them, and it does not exclude our liability for our own acts or for bodily or moral injury.

23.3 Any dispute may be brought before the courts of Quebec. We do not require arbitration, and nothing in these Terms prevents you from taking part in a class action.

23.4 You may cancel a Subscription online at any time using the means in section 7. You have the right to the notice set out in section 6 before a free or discounted period ends.

23.5 The French version of these Terms was made available to you first. If you read or keep the English version, you expressly choose to be bound by it.

24.1 These Terms are governed by the laws of your province or territory of residence and the federal laws of Canada that apply there.

24.2 Your provincial consumer protection statute may give you rights these Terms cannot remove. Nothing in these Terms limits those rights, and any implied condition or warranty that statute preserves continues to apply.

24.3 You may bring a claim in the courts of your province or territory.

25.1 To the extent the law allows, the Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose.

25.2 These Terms are governed by the laws of your state of residence, and by the Federal Arbitration Act for this section.

25.3 You and we agree to resolve any dispute by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either of us may bring an individual claim in small-claims court, or seek an injunction for misuse of intellectual property.

25.4 You and we each waive the right to a jury trial and to take part in a class action.

25.5 You may opt out of this arbitration agreement by writing to info@findinghorizons.ca within 30 days of first accepting these Terms.

25.6 Some states do not allow certain exclusions or limits. Where that is the case, those exclusions and limits do not apply to you.

26.1 These Terms are governed by the law of the part of the United Kingdom where you live, and you may bring a claim in the courts there.

26.2 Under the Consumer Rights Act 2015, digital content and services must be of satisfactory quality, fit for purpose and as described, and services must be performed with reasonable care and skill. Nothing in these Terms affects those statutory rights.

26.3 You may cancel a Subscription bought on our website within 14 days of buying it. If you asked to start using the paid features during those 14 days, we may deduct a proportionate amount for what you received. To cancel, write to support@findinghorizons.ca with a clear statement that you are cancelling.

26.4 We are responsible for foreseeable loss caused by our breach of these Terms. Section 20 does not limit liability for death or personal injury caused by negligence, or for fraud.

27.1 These Terms are governed by the law of your country of residence where its mandatory consumer rules require it. You may bring a claim in the courts of that country.

27.2 You have the legal guarantee of conformity for digital content and services. Nothing in these Terms affects it.

27.3 Under the Consumer Rights Directive, you may withdraw from a Subscription bought on our website within 14 days of buying it, without giving a reason. If you expressly asked us to start the service during that period, we may deduct a proportionate amount for what you received. To withdraw, write to support@findinghorizons.ca with a clear statement that you are withdrawing.

27.4 Section 20 does not limit liability for intent, gross negligence, death or personal injury, or any other liability that mandatory law preserves.

28.1 General and legal matters: info@findinghorizons.ca. Support and billing: support@findinghorizons.ca. Mail: Jordon Fisher, Finding Horizons, 5513 Avenue de Monkland, Montréal, Quebec H4A 1C8, Canada.